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Research on Nonverbal Communication Indicates That

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Research on nonverbal communication indicates that


Definitions:

Enclosures

Additional documents or materials that are included with a letter or other form of communication.

Prospective Customers

Individuals or entities that are potential buyers of a product or service, having shown interest but not yet made a purchase.

Persuasive Message

Communication aimed at influencing the attitudes, beliefs, or behaviors of others.

Claim Messages

Communication efforts directed towards asserting a right or demanding a benefit or compensation usually in a business or professional context.

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