Sometimes When You Call a Customer Service Center,you Are Put

question 41

Multiple Choice

Sometimes when you call a customer service center,you are put on hold; you don't not know how long it will be before the holding behavior is reinforced by the response of an associate,and it doesn't matter what one does in the meantime.Holding on a phone line is reinforced on a _____ schedule.

• A) fixed-interval
• B) fixed-ratio
• C) variable-interval
• D) variable-ratio

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Definitions:

Dual Facilities

Dual facilities refer to the strategy of maintaining two or more locations for production, storage, or business operations to enhance capacity, flexibility, or geographic reach.

Labor Market

Refers to the supply and demand for work, in which employers seek employees, and individuals seek employment.

Production Capacity

The maximum amount of goods that can be produced or services that can be provided over a specified period under normal working conditions.

Inventory

The goods or materials that a business holds for the ultimate goal of resale, production, or utilization in operations.