Sometimes When You Call a Customer Service Center,you Are Put

question 41

Multiple Choice

Sometimes when you call a customer service center,you are put on hold; you don't not know how long it will be before the holding behavior is reinforced by the response of an associate,and it doesn't matter what one does in the meantime.Holding on a phone line is reinforced on a _____ schedule.

• A) fixed-interval
• B) fixed-ratio
• C) variable-interval
• D) variable-ratio

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Definitions:

Propionic Acid

A naturally occurring carboxylic acid with chemical formula C3H6O2, used in food preservation.

Alanine

A nonessential amino acid that is used in the biosynthesis of proteins.

Amino Group

A functional group consisting of a nitrogen atom attached by single bonds to hydrogen atoms, alkyl groups, or aryl groups.

Amino Acid

Organic compounds containing an amine group, a carboxylic acid group, and a side chain that varies between different amino acids, key building blocks of proteins.