The Failure to Become Aware of Stimuli That One Is

question 230

Multiple Choice

The failure to become aware of stimuli that one is physically capable of sensing is called:

• A) selective attention.
• B) sensory adaptation.
• C) inattentional blindness.
• D) automatic processing.

Explain the concept that customers buy feelings and solutions, according to experts like Michael LeBoeuf.

Know the effective strategies for delivering bad news, handling difficult customers, and rewarding those who complain.

Identify and explain the self-esteem trap and its impact on customer service.

Grasp the importance of delivering bad news effectively and the skills involved.

---

Definitions:

Legitimate

Conforming to established laws, rules, or standards, often carrying the implication of being justified or official.

Coercive

Relating to or using force or threats to persuade someone to do something or to achieve compliance.

Process

A sequence of measures or procedures executed to accomplish a specific goal.

Information

Data that is accurate and timely, specific and organized for a purpose, presented within a context that gives it meaning and relevance.