After Stefan Receives an Unexpected Bill,he Decides to Contact the Creditor

question 128

Multiple Choice

After Stefan receives an unexpected bill,he decides to contact the creditor to work out a payment plan.His response illustrates:

• A) primary appraisal.
• B) secondary appraisal.
• C) emotion-focused coping.
• D) an approach-avoidance conflict.

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Definitions:

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Human Relations

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