Companies Begin to Find That Customers,when Calling Customer Service,want to Talk

question 45

Multiple Choice

Companies begin to find that customers,when calling customer service,want to talk to real people rather than to a recording.The demand for receptionists will ________ and the market equilibrium wage will ________.

• A) fall; fall
• B) increase; fall
• C) stay the same; rise
• D) decrease; rise
• E) increase; increase

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Definitions:

Observational Learning

The process of learning behaviors or skills by watching and imitating others.

Operant Conditioning

A learning process where behavior is controlled by consequences, including rewards and punishments.

Obsessive-Compulsive Disorder

A mental disorder characterized by recurring unwanted thoughts (obsessions) and repetitive behaviors (compulsions) as an attempt to soothe anxiety.

Operant Conditioning

A conditioning method in which the vigor of a response is influenced through the use of encouragements or sanctions.