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Edward Thorndike's _____________ asserted that events followed by positive consequences will be more likely to occur in the future,while events followed by negative consequences will be less likely to occur.
Augmented Product
A core product enhanced with additional features, services, or benefits that exceed customer expectations and differentiate it from competitors.
Logistics Customer Service
Part of the supply chain management that plans, implements, and controls the efficient, effective forward and reverse flow and storage of goods, services, and related information between the point of origin and the point of consumption in order to meet customer's requirements.
Marketing Perspective
An approach to business focusing on understanding and satisfying the needs and wants of customers through market research and strategic promotion.
Customer Relationship Management
A strategy for managing an organization's interactions with current and future customers, using data analysis about customers' history with a company to improve business relationships.
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