Examlex
The term, "self-fulfilling prophecy" specifically refers to instances in which
Kano's Model
Kano's Model is a theory for product development and customer satisfaction that classifies customer preferences into five categories: Must-be, One-dimensional, Attractive, Indifferent, and Reverse, to prioritize features.
Customer Satisfaction
The measure of how well a company's products or services meet or exceed customer expectations.
Delighters
Features or elements of a product or service that exceed customer expectations, leading to high satisfaction and loyalty.
Word-of-Mouth
The process by which people share information and opinions about products, services, or experiences, influencing the attitudes and behaviors of others.
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