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There Is a Tutoring Lab at a University That Holds

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There is a tutoring lab at a university that holds 20 students.Due to the popularity of the 3 tutors, the lab is always at capacity.Each student approaches a tutor an average of 2 times per hour, and a tutor spends on average 5 minutes per question from a student.The service time follows an exponential distribution.
(a)What proportion of the time are the tutors busy?
(b)What is the average waiting time for students in queue?


Definitions:

Product Development

The process of conceptualizing, designing, building, and bringing a new product to the market.

Product Strategies

Product strategies involve planning and execution techniques focused on developing, positioning, and selling products in a way that maximizes business success.

Concept Development

Concept development involves the creation and refinement of ideas for products, projects, or strategies, based on research, innovation, and planning.

Private Brand

A brand that is owned by a retailer or a wholesaler rather than the manufacturer of the product, also known as a store or own brand.

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