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Shirley's time sitting at her desk was interrupted when two managers burst into her office with a particularly vicious problem - customer service ratings had been falling over the last quarter.The human resources manager explained that rewarding high performing workers with bonuses would improve customer service.The operations manager countered, noting that there was no way to identify high performing workers because different customer problems required radically different approaches by the workers.What roadblock is Shirley confronted with while trying to identify the true problem?
Whiteness
A concept generally used to describe the social advantages that come with being perceived as white in a society.
Political Equality
A principle that emphasizes equal rights and opportunities in participating in political activities and decision-making processes for all citizens.
Right To Vote
The legal right granted to eligible citizens to participate in the election process and select their representatives and leaders.
Concept Of Liberty
The philosophical and political principle that emphasizes the freedom of individuals from coercion or constraints by others or the government.
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