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Shirley's Time Sitting at Her Desk Was Interrupted When the Human

question 7

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Shirley's time sitting at her desk was interrupted when the human resources manager burst into her office with a particularly pernicious problem - customer service ratings had been falling over the last quarter.The human resources manager explained that salaries were too low.Shirley reasoned that if salaries were too low, she could simply institute an across the board 50% increase for all employees."That was easy," Shirley thought to herself as she returned to her office to begin shopping for a new car.What roadblock is Shirley confronted with while trying to identify the true problem?


Definitions:

Open Markets

Economic systems or environments characterized by free trade, with minimal governmental restrictions on business operations and transactions.

Globalization

Refers to the process of deeper integration and interaction among people, companies, and governments worldwide, primarily due to advances in communication and trade.

Domestic Business Markets

Markets within a country's borders where goods and services are bought and sold.

Skills Shortage

A situation where the demand for specific skills exceeds the supply of individuals who have those skills within the labor market.

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