Shirley's Time Sitting at Her Desk Was Interrupted When the Human

question 40

Multiple Choice

Shirley's time sitting at her desk was interrupted when the human resources manager burst into her office with a particularly nasty problem - customer service ratings had been falling over the last quarter.The human resources manager explained that rewarding high performing workers with bonuses would improve customer service.Shirley agreed and implemented a bonus scale that initially seemed effective, however the increased payout for bonuses meant there was less money available for offsite storage used by the IT division.Sadly, their system backup tapes would have to be held at the same location as their main system.What roadblock is Shirley confronted with while trying to identify the true problem?

• A)Conflicting viewpoints
• B)Impact on other departments
• C)Beginning assumptions
• D)Solution outdated

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Definitions:

Psychodynamic Model

A psychological perspective that emphasizes the systematic study of the psychological forces underlying human behavior, feelings, and emotions and how they might relate to early experience.

Freud

Sigmund Freud, an Austrian neurologist best known for developing the theories and techniques of psychoanalysis.

Maladaptive

Behaviors or thought patterns that are counterproductive to an individual's wellbeing or ability to meet their needs.

Abnormal

Deviating from the norm or average, especially in behavior or mental health, implying a significant difference from what is considered typical or usual.