Assets That Contribute to Creating Value for Customers but Are

question 75

Multiple Choice

Assets that contribute to creating value for customers but are not physically identifiable are known as

• A) tangible resources
• B) intangible resources
• C) real options
• D) property, plant and equipment

Understand and describe different organizational strategies for managing stress.

Recognize and link depressive states to health issues.

Define presenteeism and discuss its causes.

Connect workplace issues such as bullying and harassment to presenteeism.

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Definitions:

CS (Conditioned Stimulus)

In classical conditioning, a previously neutral stimulus that, after being associated with an unconditioned stimulus, elicits a conditioned response.

Extinction

In psychology, extinction refers to the gradual weakening and eventual disappearance of a conditioned response when the reinforcement or stimulus is no longer presented.

Conditioned Response (CR)

In classical conditioning, the learned response to a previously neutral (but now conditioned) stimulus (CS).

Omitted

Left out or excluded, either deliberately or unintentionally.