The Internal and External Relationships That Help a Firm Provide

question 70

Multiple Choice

The internal and external relationships that help a firm provide value to customers and other shareholders are known as

• A) organizational capital
• B) organizational learning
• C) human capital
• D) social capital

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Definitions:

Surprise

A sudden and unexpected event or piece of information.

Sympathy

Feelings of pity and sorrow for another's misfortune, often with a desire to alleviate their suffering.

Culture

A set of beliefs, attitudes, values, norms, morals, customs, roles, statuses, symbols, and rituals shared by a self-identified group, a group whose members think of themselves as a group.

Social Identity

An individual's sense of who they are based on their membership in social groups, such as cultural, ethnic, or occupational groups.