According to Table 1

question 27

Multiple Choice

According to Table 1.2 in the text, McDonald's vision is "to give each customer, every time, an experience that sets new standards in value, service, friendliness, and quality." Given this vision, which of the following might be considered to be part of McDonald's DNA?

• A) information about customer preferences for various menu items
• B) employee training that focuses on friendliness and customer service
• C) pricing policies that offer customers exceptional value for their money
• D) All of these

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Definitions:

σ

Represents the standard deviation of a population in statistics, measuring the dispersion of dataset values from the mean.

Normally Distributed

Refers to a probability distribution that is even on both sides of its mean, indicating that values close to the mean happen more often than values far from the mean.

Standard Deviation

Represents the extent to which values in a data set differ from the average value.

Weekly Earnings

The amount of money an individual earns from work in a typical week.