Compliance Is a Change in Behavior ________

question 197

Multiple Choice

Compliance is a change in behavior ________.

• A) in response to a specific request
• B) initiated on your own without any prompting from someone else
• C) in response to unspoken social norms
• D) in response to a specific command

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Definitions:

Moment of Truth

Critical interactions or points in service delivery that significantly affect the customer's perception of the brand or organization.

Quality Function Deployment

Quality Function Deployment (QFD) is a systematic approach to design based on customer requirements that aims to ensure quality is built into products and services from the beginning.

Assembly Chart

A detailed diagram or document that displays the sequence of operations or components involved in assembling a product.

Exploded View

A diagram or illustration that shows the components of an object slightly separated by distance, often used in engineering to depict assembly relationships.