The "Fight-Or-Flight" Response Is Almost Identical to the "Alarm Reaction

question 33

True/False

The "fight-or-flight" response is almost identical to the "alarm reaction" stage of the general adaptation syndrome.

Recognize the personal impact trap and how to avoid it in customer service interactions.

Comprehend the role of good communication in securing repeat business.

Grasp the significance of repeat customers in a company's business strategy.

Identify the constructive nature of complaints in a business context.

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Definitions:

Ions

Atoms or molecules that have gained or lost one or more electrons, thus acquiring an electrical charge.

Action Potential

The release of the neural impulse, consisting of a reversal of the electrical charge within the axon.

Resting Potential

The state of the neuron when not firing a neural impulse.

Neurotransmitter

Chemical substances that transmit nerve impulses across a synapse from one neuron to another.