Examlex
A negative global externality occurs when one country does research and others benefit.
Service Encounter
The interaction between a customer and a service provider during which a service is provided.
Service Quality
The assessment of how well a delivered service matches customers' expectations.
Tangibility
The attribute of being able to be touched, seen, tasted, felt, or smelled, often used in differentiating goods from services.
Service Quality
The degree to which a delivered service meets the expectations of the customer, often assessed through dimensions like reliability, assurance, tangibles, empathy, and responsiveness.
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