Examlex
Which of the following statements regarding differences in IQ is NOT supported by research findings?
Reliability
The consistency and dependability of a product, service, or system to perform as expected under certain conditions.
Voice-of-customer
Voice-of-customer entails gathering insights and feedback directly from consumers to understand their needs, preferences, and experiences.
Quality Gap Analysis
The process of assessing the difference between the existing quality of products or services and the expected quality.
Empowerment
The process of giving individuals or groups the power and resources to make decisions, take actions, and affect change.
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