If You Group Information According to Similarities as an Aid

question 144

Multiple Choice

If you group information according to similarities as an aid for later remembering, you are ____ that information.

• A) organizing
• B) transferring
• C) processing
• D) encoding

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Definitions:

Intangible

Describes something that cannot be physically touched or measured, such as services, brand reputation, or intellectual property.

Reliability

The degree to which a service, tool, or system consistently performs according to its intended or required outcome without failure.

Responsiveness

The speed and quality with which an organization reacts to customer inquiries, complaints, or orders.

Assurance

A guarantee or pledge, often used in the context of service quality, ensuring customer satisfaction.