Giving Self-Justifying Plausible Excuses That Hide the Real Reasons for Our

question 136

Multiple Choice

Giving self-justifying plausible excuses that hide the real reasons for our behavior defines the defense mechanism known as

• A) regression.
• B) reaction formation.
• C) projection.
• D) rationalization.

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Definitions:

Customer Support

The service provided by a company to assist its customers in using products or services efficiently and satisfactorily.

Time-Driven

An aspect or method that is based on the duration or amount of time required to perform tasks or processes.

Activity-Based Costing

Activity-based costing is a method of allocating overhead costs to products or services based on the activities that consume resources, aiming for more accurate product costing.

Processing Orders

The activities involved in receiving, handling, and fulfilling customer orders, which may include stages like order entry, picking, packing, shipping, and handling returns.