A Computer Help Desk Receives New Daily Customer Arrivals According

question 24

Essay

A computer help desk receives new daily customer arrivals according to the following probability distribution: The number of customers that the help desk has the capability to serve per day is based on the following probability distribution: If the number of arrivals exceeds the # served capability, the customers will receive top priority the next day. The random numbers drawn for a 5-day simulation are as follows: What will the average number of delays be for the 5 day simulation?

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Definitions:

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