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Table 13-1
-According to the information provided in Table 13-1, what proportion of time is at least one server busy?
Foot-In-The-Door Phenomenon
A compliance tactic that involves getting a person to agree to a large request by first setting them up by having that person agree to a modest request.
Cognitive Dissonance
The mental discomfort experienced when holding two or more contradictory beliefs, values, or ideas simultaneously.
Attitudes
Psychological tendencies expressed by evaluating particular entities with some degree of favor or disfavor.
Role-Playing
A method of learning or therapy involving acting out roles in particular situations, often used to improve skills or behaviors.
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