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On the diagram, 4 is pointing to
Variability Control
A practice in quality management aiming to reduce or eliminate variation in processes or products to ensure consistency and reliability.
Service Quality
The degree to which a delivered service meets and fulfills the customer's expectations and requirements.
Determinants
Factors that decisively affect the nature or outcome of something.
Quality Management
A strategic approach focused on maintaining and improving the quality of products and services in organizations, ensuring customer satisfaction and compliance with regulations.
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