Examlex
Select the term that does not belong with the others.
Cloud-Based CRM
Cloud-based Customer Relationship Management (CRM) is a platform for managing a company's interactions with current and potential customers, hosted on remote servers and accessed over the internet.
CRM System
A technology for managing all your company's relationships and interactions with customers and potential customers, often aiming to improve business relationships.
Product Knowledge System
A system designed to organize, store, and manage information about products, serving as a resource for improving customer service and sales strategies.
Upselling
The practice of encouraging customers to purchase a comparable higher-end product than the one in question, enhancing customer satisfaction and increasing sales.
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