When Kwan's Computer Stopped Working, He Called the Company's Technical

question 100

Multiple Choice

When Kwan's computer stopped working, he called the company's technical support line. The technician followed a predetermined set of steps from a manual to diagnose and help Kwan fix his computer over the phone. The steps that the technician followed are an example of what type of problem solving strategy?

• A) algorithmicAlgorithmic
• B) anchoringAnchoring
• C) functional Functional fixedness
• D) heuristicHeuristic

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Definitions:

Scholarships

Financial awards given to students based on various criteria, such as academic achievement, to support their education.

Belief

An acceptance that something exists or is true, especially without proof, or the mental attitude that something is considered to be true or probable.

Attitude

A mental inclination demonstrated through the assessment of a specific entity with a certain level of preference or aversion.

Prejudice

An unreasonable and unfair negative attitude towards an individual or group based on stereotypes rather than actual experience.