If You Are Wanting Your Customers to Be Satisfied with Your

question 43

Multiple Choice

If you are wanting your customers to be satisfied with your products, should you offer many choices or just a few options?

• A) Maximizers would be more satisfied with more choices; satisficers would be fine with fewer choices.
• B) Satisficers would be more satisfied with more choices; maximizers would be more pleased with fewer choices.
• C) Fewer options would lead to higher levels of satisfaction.
• D) More choices would make everyone happier.

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Definitions:

Communicate Well

The ability to express ideas clearly and effectively through verbal or written means.

Multilingual Audiences

Groups of people composed of individuals who speak and understand different languages.

Plain Language

Writing or speaking in a clear, straightforward manner, avoiding complex vocabulary or technical jargon to ensure understanding.

Etiquette

The customary code of polite behaviour in society or among members of a particular profession or group.