When Kwan's Computer Stopped Working, He Called the Company's Technical

question 100

Multiple Choice

When Kwan's computer stopped working, he called the company's technical support line. The technician followed a predetermined set of steps from a manual to diagnose and help Kwan fix his computer over the phone. The steps that the technician followed are an example of what type of problem solving strategy?

• A) algorithmicAlgorithmic
• B) anchoringAnchoring
• C) functional Functional fixedness
• D) heuristicHeuristic

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