If You Are Interested in Reading an Article That Is

question 44

Multiple Choice

If you are interested in reading an article that is in a journal that your library doesn't carry, you could

• A) Order it via Inter-Library Loan
• B) Look it up on INFOTRAC
• C) Try a PsycINFO search
• D) Use Web of Science

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Definitions:

Conflict Management

The practice of identifying and dealing with conflicts in a constructive manner to minimize the negative impact on organizations or relationships.

Moss Kanter

Rosabeth Moss Kanter, a professor at Harvard Business School known for her work on change management and organizational behavior.

Powerlessness

A lack of power.

Top-down Communication

An organizational communication flow where information is passed from higher levels of the hierarchy to lower levels.