In the Case Presented About Mary, Her Organization Could Benefit

question 24

Multiple Choice

In the case presented about Mary, her organization could benefit from ______________.

• A) comparing response times between stations
• B) comparing the new service delivery model to the old model
• C) offering diversity trainings
• D) performing a needs assessment

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Definitions:

Coercive Change

A strategy of implementing change through the use of pressures or threats, often resulting in resistance from those affected.

Radical Change

Transformative, significant alterations to the structure, strategies, or operations of an organization that fundamentally redefine its nature.

Refreezing Phase

The last stage in the Lewin's change management model where new behaviors or changes are solidified into the organization's culture, ensuring that the changes are made permanent.

System Stabilization

Measures and actions taken to maintain or restore the stability of a system, ensuring its proper operation and preventing failures.