Once Marcus Has Completed Delivery of the Sales Training Program

question 71

Multiple Choice

Once Marcus has completed delivery of the sales training program he needs to follow the final step of the sales training process (described in the text) which is:

• A) Set training objectives
• B) Perform follow-up training
• C) Assess new training needs
• D) Conduct follow-up and evaluation
• E) Evaluate training alternatives

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Definitions:

Juvenile Behavior

Actions or conduct typical of younger individuals or adolescents, often characterized by immaturity or inexperience.

Defense Mechanism

Psychological strategies brought into play by the unconscious mind to protect itself against anxiety by denying or distorting reality.

Rationalization

A defense mechanism in which controversial behaviors or feelings are justified and explained in a seemingly rational or logical manner.

Roommate

A person with whom one shares a living facility such as a room or apartment but does not necessarily share a familial or romantic relationship.