When Handling Customer Complaints It Is Important to Ask of the Buyer

question 111

Multiple Choice

When handling customer complaints it is important to ask of the buyer what he/she would like to have happen in order to resolve the issue. By doing this, the salesperson:

• A) Avoids proposing an insufficient solution.
• B) Avoids proposing a solution that over-compensates for the problem.
• C) Will understand what the buyer wants to correct the problem.
• D) Is more likely to gain the customer's agreement to the solution if it is viable.
• E) All of the above.

---

Definitions:

Whistleblower

A person who exposes any kind of information or activity that is deemed illegal, unethical, or not correct within an organization.

Legal Violation

An act or omission that goes against the law, potentially leading to legal sanctions.

Encourage Ethical Behavior

Promoting actions and decision-making within an organization that align with moral and ethical principles.

Employment Relationships

The legal, social, and economic connection between employers and employees, encompassing rights, obligations, and expectations.