How Do Firms Create Benefits for Themselves and Their Customers

question 13

Multiple Choice

How do firms create benefits for themselves and their customers and effectively use resources such as knowledge, physical materials, equipment, and information?

• A) By creating intangible goods and services
• B) By instituting high-contact systems
• C) By changing capacity planning based on customer needs
• D) By utilizing operations management techniques
• E) By creating a fixed-position production layout

---

Definitions:

Accidental Burns

Injuries caused by unintentional contact with heat, chemicals, electricity, or radiation, resulting in skin or tissue damage.

Loose-Fitting Clothing

Garments that do not hug the body closely, often recommended for comfort or to avoid restricting circulation and movement.

Solid Waste

Non-liquid waste materials generated from residential, industrial, or commercial activities.

Extra Packaging

Additional wrapping or containers used to protect or contain a product, often criticized for being unnecessary and wasteful.