Which of the Following Is Critical to the Success or Failure

question 8

Multiple Choice

Which of the following is critical to the success or failure of service operations?

• A) Provider-customer contact
• B) Internet exposure
• C) Supply chain
• D) Tangible services products
• E) Supplier-manufacture contact

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Definitions:

Goods Made to Order

Products that are manufactured or prepared specifically according to the customer's specifications only after the order is received.

Goods Made to Forecast

Refers to products that are manufactured in anticipation of demand, based on predictions or forecasts of future customer needs.

Mass Customization

A production strategy that combines the flexibility and personalization of custom-made products with the low unit costs associated with mass production.

Process Focus

A management strategy that emphasizes the importance of processes, or series of actions, in achieving efficiency, quality, and customer satisfaction in production or service delivery.