The Systematic Direction and Control of Activities That Transform Resources

question 60

Multiple Choice

The systematic direction and control of activities that transform resources into finished products is known as which of the following?

• A) Service operations
• B) Operations capability
• C) Operations management
• D) Good operations
• E) Process capability

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Definitions:

360-Degree Feedback

A multi-rater feedback system where employees receive confidential, anonymous feedback from the people who work around them, including peers, supervisors, and direct reports.

Multiple Raters

Involves using several individuals to assess or evaluate employee performance, to increase reliability and objectivity of the evaluation.

Supervisor

An individual within an organization who oversees and directs the work of a group of employees, ensuring that tasks are completed efficiently and effectively, and that team goals are met.

Behaviourally Anchored Rating Scales

An evaluation tool that rates employee performance based on specific behaviors that are anchored to numerical scales, aiming to reduce subjectivity.