How Do Firms Create Benefits for Themselves and Their Customers

question 13

Multiple Choice

How do firms create benefits for themselves and their customers and effectively use resources such as knowledge, physical materials, equipment, and information?

• A) By creating intangible goods and services
• B) By instituting high-contact systems
• C) By changing capacity planning based on customer needs
• D) By utilizing operations management techniques
• E) By creating a fixed-position production layout

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Definitions:

Tort

A civil wrong that causes harm to someone, where the perpetrator might be held legally responsible to provide compensation.

Antipsychotic Drug

A class of medication primarily used to manage psychosis, including delusions, hallucinations, and disorders such as schizophrenia.

Involuntary

Actions or responses that occur without conscious control or choice.

Right To Privacy

The individual's right to keep their personal information and life private, free from intrusion or public exposure.