During the First Few Minutes of the Sales Call, Salespeople

question 113

Multiple Choice

During the first few minutes of the sales call, salespeople should:

• A) be friendly and positive
• B) be flexible
• C) have an agenda
• D) show sensitivity to the customer's needs and opinions
• E) Do all of the above

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Definitions:

Negative Charge

An electrical charge that results from having more electrons than protons in an atom or molecule.

Molecule

The smallest unit of a chemical compound that retains its chemical properties, consisting of two or more atoms bonded together.

Silica

A chemical compound of silicon and oxygen, often found in quartz and used in glass making and electronics.

Halite

Halite is a naturally occurring mineral known as rock salt, consisting mainly of sodium chloride (NaCl), and is often mined for use in cooking and as a road deicer.