_________________Questions Are Designed to Limit the Customer's Response to One

question 85

Short Answer

_________________questions are designed to limit the customer's response to one or two words.

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Definitions:

Instinctive Drift

The phenomenon whereby an animal's conditioned responses revert to instinctual behaviors, interfering with learned behaviors.

Stimulus Discrimination

The ability to distinguish between different stimuli, responding only to specific stimuli while ignoring others.

Higher-Order Conditioning

A conditioning process in which a stimulus that previously was neutral is paired with a conditioned stimulus to produce the same conditioned response, even in the absence of the original unconditioned stimulus.

Spontaneous Recovery

The return of a conditioned response that had previously been eliminated, following a period where the conditioned stimulus was not presented.