In Order for the Buyer to Be Able to Rely

question 37

Multiple Choice

In order for the buyer to be able to rely on what the salesperson says or promises to do, the buyer must:

• A) Trust the salesperson
• B) Like the salesperson
• C) Know the salesperson
• D) Believe the salesperson is customer-oriented
• E) Believe the salesperson is honest

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Definitions:

Order System

A structured process for managing orders within a business, which includes taking, processing, and fulfilling orders made by customers.

Perfect Order

An order fulfillment metric that measures the percentage of orders delivered complete, on time, and without damage or error.

Return Packaging

Packaging materials and methods designed to facilitate the process of returning products to sellers or manufacturers.

Line Fill Rate

A metric that measures the percentage of item types (SKUs) on the order shipped on time and complete.