Suppose You Are Salesperson for a Sales Force Automation Consulting

question 70

Multiple Choice

Suppose you are salesperson for a sales force automation consulting company. After working with a potential customer for several weeks you determine that a lower-cost and lower margin solution is best for your customer. Although a more expensive and higher margin system will work, by recommending the lower-cost solution you are demonstrating:

• A) Dependability
• B) Knowledge
• C) Likeability
• D) Customer orientation
• E) Expertise

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Definitions:

Helper

A person or thing that provides assistance or support in tasks or situations.

Client

An individual who receives professional services or advice from a service provider, such as in counseling or legal settings.

Empathy

The ability to understand and share the feelings of another, fostering a sense of connection and compassion.

Verbal Response

An oral or written answer or reaction to a question, situation, or stimulus.