Inadequate Customer Communication Occurs When

question 11

Multiple Choice

Inadequate customer communication occurs when:

• A) The services have synchronized supply and demand
• B) Customers are experienced users of the service
• C) The services are low in credence qualities
• D) The service is difficult for the customer to evaluate t even after it has been delivered
• E) The services are high priced

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Definitions:

Procrastination

The act of delaying or postponing tasks despite knowing there will be negative consequences for doing so.

Self-regulation of Behavior

The process by which individuals control their own behavior in order to achieve personal goals or adhere to standards of conduct.

Intrinsic Motivation

Motivation driven by an interest or enjoyment in the task itself, rather than relying on external pressures or rewards.

External Regulation

pertains to the motivation to perform an activity driven by external rewards or to avoid adverse outcomes, rather than personal interest or enjoyment.