Service Providers Sometimes Need to Tell Customers That Services Have

question 43

Multiple Choice

Service providers sometimes need to tell customers that services have been performed for them. To get credit for their actions, service providers need to reinforce their actions with appropriate communication about their accomplishment of the service. Services for which customers must be told that the service has been performed have which of the following characteristics?

• A) The service is invisible
• B) No part of the service offering is outsourced
• C) The customer can easily evaluate the effectiveness of the service
• D) The user of the service and the decision maker for the service are the same individual
• E) The service is visible

Understand the impact of societal and parental expectations on gender roles and behaviors in children.

Understand the phases of attachment as identified by Mary Ainsworth and their implications on child development.

Differentiate between types of temperament and their impact on child behavior and adjustment.

Recognize ethology as a field of study and identify key contributors.

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Definitions:

Calcium

A chemical element crucial for building bones and teeth, blood clotting, and supporting muscle and nerve function.

Abscisic Acid

A plant hormone that regulates growth, inhibits seed germination, and mediates the plant's response to stress conditions like drought.

Hormone

An internal chemical that manages and influences the actions of particular cells or organs in the body.

Environmental Stresses

External factors such as temperature, water, and pollution that can cause physiological stress to organisms, affecting their survival and reproduction.