Which of the Following Is a Risk Associated with the Use

question 66

Multiple Choice

Which of the following is a risk associated with the use of yield management?

• A) Excessive customer loyalty
• B) Too much focus on competition
• C) Employee morale problems
• D) Misuse of company-driven service blueprints
• E) Overreliance on salaries

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Definitions:

Involuntary Control

The regulation of bodily functions not consciously controlled, such as the heartbeat and digestion, governed by the autonomic nervous system.

Voluntary Control

The ability to consciously regulate bodily movements or actions through the nervous system.

Epiglottis

A flap of cartilage at the root of the tongue, which is depressed during swallowing to cover the opening of the windpipe.

Uvula

A small fleshy extension at the back of the soft palate which hangs above the throat and plays a role in speech and swallowing.