How Do Company-Owned Service Providers Like Waffle House Restaurants Differ

question 6

Multiple Choice

How do company-owned service providers like Waffle House restaurants differ from franchise-owned service providers like Wendy's restaurants?

• A) Situation analyses are more revealing when they are comparing the environments of several outlets using the same operating procedures
• B) Secondary research data can be more readily obtained by Waffle House local managers than by Wendy's local franchisees
• C) Franchise owners of Wendy's are more likely to understand the local markets than Waffle House, especially in international markets
• D) Heterogeneous services is more of a problem for Waffle House than for Wendy's
• E) Waffle House has more opportunities to create employee-customer relationships than Wendy's does

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Definitions:

Deming's 14 Points

A set of management principles developed by W. Edwards Deming, aimed at improving quality, productivity, and competitive position.

System Management

The administration of the multiple components of an organization's systems to ensure their efficient and effective operation and alignment with organizational objectives.

Quality Problems

Issues or defects in the production or delivery of a product or service that fail to meet established standards or customer expectations.

Deming

Pertains to W. Edwards Deming, a distinguished American engineer, statistician, professor, author, lecturer, and consultant in management, renowned for his contributions to the field of quality management.