Which of the Following Is NOT a Strategy for Enhancing

question 24

Multiple Choice

Which of the following is NOT a strategy for enhancing customer participation in the service process?

• A) Recruit customers
• B) Position customers
• C) Manage the customer mix
• D) Define customers' roles
• E) Educate customers

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Definitions:

SES

Socioeconomic status, a measure of an individual's or family's economic and social position in relation to others, based on income, education, and occupation.

Better Beginnings

A program or initiative designed to enhance the developmental, educational, and social outcomes of children.

Better Futures

A concept or initiative aimed at enhancing prospects and opportunities for improved conditions in life, often through education or sustainable development.

Universal

Pertaining to or affecting all members within a given group or category without exception; applicable everywhere or in all cases.