For Which of the Following Service Providers Is an Employee

question 57

Multiple Choice

For which of the following service providers is an employee empowerment strategy most suited?

• A) A service provider that relies on mass production/consumption
• B) A service provider with a static business environment
• C) A service provider that builds long-term relationships with its customers
• D) A service provider that relies on routine, simple technology
• E) A service provider that specializes in transactional relationships

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Definitions:

Perspective-Taking Skills

The ability to understand a situation or concept from an alternative point of view, including another person's thoughts, feelings, and motivations.

Robert Selman

A psychologist known for his work on the development of social understanding in children and his stages of perspective-taking.

Reprimand

A form of verbal or written criticism indicating disapproval of someone's behavior or work.

Anticipates

Refers to the act of looking forward to or expecting a specific event, outcome, or situation.