Domino's Instructs Its Telephone Pizza Order Takers to Pick Up

question 8

Multiple Choice

Domino's instructs its telephone pizza order takers to pick up the telephone on the first ring and not to put customers on hold.When answering the telephone,an order taker must be energetic,friendly,and let the customer hear the smile on his or her face.Domino's guidelines for order takers' telephone answering behavior will influence which of the following service quality dimensions for Domino's?

• A) Reliability
• B) Responsiveness
• C) Assurance
• D) Empathy
• E) Tangibles

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Definitions:

8 Years Old

An age or stage in human development generally associated with early elementary school years, characterized by rapid learning, socialization, and cognitive growth.

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The act of not disclosing information to others that is intended to be private or confidential.

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The complex set of knowledge, beliefs, values, norms, and customs shared by a group of people, influenced by history, geography, religion, and social practices.

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Refers to a household consisting only of parents and their children, which is often considered the traditional family structure.