For Which of the Following Service Providers Is an Employee

question 57

Multiple Choice

For which of the following service providers is an employee empowerment strategy most suited?

• A) A service provider that relies on mass production/consumption
• B) A service provider with a static business environment
• C) A service provider that builds long-term relationships with its customers
• D) A service provider that relies on routine, simple technology
• E) A service provider that specializes in transactional relationships

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Definitions:

Members of the Board

Individuals elected or appointed to oversee the activities and governance of a company or organization, making strategic decisions.

Officers

Individuals appointed by a company's board of directors who are responsible for the day-to-day operations of the company.

Distributorship

A type of franchise in which the franchisor manufactures a product and licenses a dealer to sell the product in an exclusive territory.

Franchise

A business arrangement between an owner of a trade name or trademark and a person who sells goods or services under the trade name or trademark.