Discuss the Following Statement: "Service Quality Dimensions Are Driven by Employee

question 11

Essay

Discuss the following statement: "Service quality dimensions are driven by employee behavior."

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Definitions:

Androgens

A group of hormones that play a role in male traits and reproductive activity; present in both males and females.

Histamines

Compounds involved in local immune responses as well as regulating physiological function in the gut and acting as neurotransmitters.

Receptor Sites

Specific regions on the surface of a cell or within a cell to which specific molecules, such as hormones or neurotransmitters, can bind.

Morphine

A potent opiate analgesic drug derived from opium used to relieve severe pain.