What Are the Two Types of Soft Measurements Used to Measure

question 39

Short Answer

What are the two types of soft measurements used to measure customers' opinions about whether service performance met standards?

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Definitions:

Destructive Conflict

A disagreement or conflict that leads to negative outcomes, damaging relationships, or hindering progress.

Nominal Group Technique

A structured method for group brainstorming that encourages individual participation and idea generation.

Delphi Technique

A method used to reach a consensus among a panel of experts through a series of questionnaires interspersed with feedback summaries.

Chair Multiparty Negotiation

A process where a central figure or chairperson facilitates negotiations involving multiple parties to achieve a mutual agreement.